Twitter and The Government of India are joining hands to release, ‘Twitter Seva’ an entrepreneurial support and grievance redressal system by April 2016. Twitter Sewa entrepreneurial hotline will be manned be Minster of Commerce and Industry expert support staff.
The platform would be a liaison between the entrepreneurs and various stakeholders like incubators, financial institutions, and Venture funds. It also would act as a single point of contact to government departments to solve various regulatory or compliance, technical and bureaucratic hurdle.
Such social initiatives are in vogue, recently Railways had introduced such a system like this to support customers and redress complaints. To escalate the process to a full steam, Minster Nirmala Sitaraman is actively looking at tweets; the process is expected to take off after an automated system for swift Twitter management kicks in.
A Top Commerce Ministry official clarified that:
“Twitter is a very active grievance redressal mechanism because most of the entrepreneurs that the ministry caters to are already online, so using Twitter to solve their problems makes sense.’’
‘’And through this initiative with Twitter, a full blown software will be developed which will automate the whole process, working out a mechanism where grievances are automatically routed in real time to the concerned person, who works on it and feeds it back to the person.”